AI: Language & Voice AI
Real-time voice agents for hotlines & call centres | Sri AI
Advanced
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Course overview
Voice agents that answer the phone, cope with interruptions and hand over to a human at the right moment.
Level: Advanced · Mode: Evenings, online
Who this course is for
Engineers automating hotlines, bookings and customer service.
What you will learn
- Build low-latency streaming voice pipelines
- Handle barge-in and interruptions
- Connect to phone lines over SIP
- Escalate to a human safely
Syllabus
- Module 1: Latency budgets
- Module 2: Streaming pipelines
- Module 3: Turn-taking and interruptions
- Module 4: Telephony and SIP
- Module 5: Escalation design
Final project
Every module ends in hands-on practice, and the course ends with a project you build and present. Your certificate names that project.
Before you start
Building a virtual assistant.