AI for telecoms & customer care | Sri AI

Course overview

Voice and chat agents, complaint classification and churn prediction for high-volume customer service.

Level: Intermediate  ·  Mode: Evenings, online

Who this course is for

Customer-experience and telecom technology teams.

What you will learn

• Deploy chat and voice agents
• Classify and route complaints
• Predict customer churn
• Measure customer satisfaction

Syllabus

1. Module 1: Contact-centre AI
2. Module 2: Classification and routing
3. Module 3: Churn prediction
4. Module 4: Quality monitoring
5. Module 5: Escalation design

Final project

Every module ends in hands-on practice, and the course ends with a project you build and present. Your certificate names that project.

Before you start

AI literacy for Sri Lanka, or Run your own AI.